Support & Contact

How to get help, report bugs, request features, or resolve account and billing inquiries.

Overview

We want your Mandarin learning journey on HanyuHub to be seamless. To help you get assistance as quickly as possible, we organize support by inquiry type.

1. Feature Requests & Roadmap

Have an idea for a new practice exercise, lesson topic, or study tool?

We track all community feedback and planned updates publicly on our Supahub Board:

Feature Voting: hanyuhub.supahub.com
Submit new ideas, upvote features requested by other learners, and view our active development roadmap.

2. Bug Reports & Typos

Found a broken button, unexpected app error, or a typo in a Chinese sentence?

Public Bug Tracker: Post on our Bug Reports Board so we can investigate and publish fix notes.
In-App Report Button: Inside the app, click the Report button in the top-right corner of any article, lesson, or language point to flag content issues directly.

3. Account, Billing & Private Inquiries

For private account matters, including:

Stripe subscription issues, invoices, and charges
Tutor verification or enterprise inquiries
Account security or data concerns

Please email us directly at support@hanyuhub.com.

Response Time Expectation

We are a dedicated, focused team. We review all direct email inquiries and typically respond within 24 to 48 business hours.